Blue Ocean Consulting, a Kansas City-based custom software development company, was faced with the challenge of creating a custom enterprise resource planning system (ERP) to help a compounding pharmacy client regulate order processing and quintuple product outputs. The client is comprised of 20 pharmacists who prepare custom prescriptions for patients.
Pharmaceutical compounding is medically and logistically complex, and must comply with strict regulatory standards. The company originally had a paper and manually intensive workflow, with zero tolerance for error, and was only producing 1,000 units per week.
Here was the solution: By implementing an ERP system, the client’s business challenge was resolved. BOC was able to develop a custom ERP software system that included order processing, document management, inventory management, CRM, billing integration and shipping integration. BOC was able to implement this digital platform to enable the client to scale from producing 1,000 units per week to 1,000 units per eight hour shift, increasing productivity and product output.
What is ERP?
According to CIO.com, enterprise resource planning software (ERP) attempts to integrate all departments and functions across a company onto a single computer system that can serve all those different departments’ particular needs. ERP is often referred to as back-office software, because it doesn’t handle the up-front selling process. ERP takes a customer’s order and automates the steps necessary to fulfill it.
Different companies usually undertake ERP systems to help solve business problems. According to an article on CIO.com there are five main areas where ERP can help your company.
Integrate financial information: When multiple departments have different reports relating to finances, it can be hard for the CEO to fully understand the company’s overall performance. With an ERP system you can create a single version of your company’s finances so no numbers can be questioned as everyone is using the same system.
Integrate customer order information: Through an ERP system, you can keep better track of customers’ orders. The ERP system can become the one place where customers’ orders stay from creation to completion. Now the customers’ information is all in one software system as opposed to scattered among different systems that have trouble communicating with one another.
Standardize and speed up manufacturing processes: ERP systems come with standard methods for automating steps in the manufacturing process. By standardizing these processes in a single, integrated computer system, you can save time, increase productivity and reduce head count.
Reduce inventory: The ERP system helps the manufacturing process operate more smoothly, which could lead to reduced inventories of the materials used to make products. The software can also help users better plan customer deliveries to reduce the amount of finished inventory in the warehouses and shipping docks.